Shipping policy

 

Shipping Methods and Costs:

  • Explore our shipping options, including standard and international methods.

  • The sender bears the responsibility for shipping costs.

Delivery Times:

  • Anticipate delivery within 5 to 9 days.

  • Be aware of potential delays during peak seasons or due to external factors like weather or customs.

Tracking and Notifications:

  • Receive a tracking number via email upon shipment.

  • Utilize the tracking number to monitor the real-time status of your package.

Shipping Addresses:

  • Provide a precise and accurate shipping address for seamless delivery.

  • Confirm whether shipments are accepted at residential addresses or restricted to business locations.

International Shipping:

  • Note additional costs, potential customs fees, and extended delivery times associated with international shipping.

Returns and Exchanges:

  • As part of our quality control process, kindly record a brief video before opening your package.

  • This video ensures a proactive approach to resolving any concerns about product quality.

Customer Support:

  • For assistance, reach out to our dedicated customer support team via the Contact Us page on our website or through email at info@11eleven.in.