Terms of service

 

1. Ordering and Payment:

Placing an order with 11:Eleven is simple. Follow these steps:

  • Browse our website.

  • Select the desired gift, add it to your cart, and proceed to checkout.

Accepted Payment Methods: We accept various payment methods, including credit cards, PayPal, etc.

Pricing: All prices include applicable taxes and shipping fees.

2. Shipping and Delivery:

Choose from the following shipping methods:

  • Standard Shipping

  • International Shipping

Sender Responsibility: The sender is responsible for shipping costs.

Estimated Delivery Times: Expect delivery within 5 to 9 days. Please note that peak seasons or external factors like weather or customs may cause delays.

3. Tracking and Notifications:

Once your order is shipped, you'll receive a tracking number via email. Use this number to monitor your package's delivery status.

4. Customer Support:

Our customer support team is ready to assist you:

  • Contact us through the "Contact Us" page on our website.

  • Email us at info@11eleven.in.

Response Time: We aim to respond within 24 hours, except on Sundays and National Holidays.

5. Returns and Refunds:

Quality Control Procedure: As part of our quality control procedure, please take a video of the unopened package. This video will serve as proof of the product's condition in case concerns arise.

6. Miscellaneous:

It's crucial for customers to carefully read and understand the terms and conditions of 11:Eleven before making a purchase. These terms and conditions constitute a legally binding agreement between the customer and the company, outlining the rights and responsibilities of both parties. For specific questions or concerns about our terms and conditions, please reach out to our customer support for clarification.